Frequently asked questions

Security FAQ


Trusted, secure and reliable infrastructure.

Cognise runs entirely on the trusted industry-leading cloud service provider Amazon Web Services (AWS). We use AWS for the hosting of staging and production environments. AWS data centers are monitored by 24×7 security, biometric scanning, video surveillance and are SOC 1, SOC 2, and SOC 3 certified.

AWS’s security policy is published here:


NZ Government Risk Assessment Tool

Download: NZ Government Risk Assessment Tool - here.

where are your servers located and data stored?

Cognise runs from AWS’s data centre located in Sydney, Australia and utilises some services in Oregon, USA which are not available in Sydney. These services currently include SES and SNS (used by SES). We also run Cloudfront distributions which are available globally.

For more information on AWS security, click here.

who has access to the servers?

Only certain members of our team have authorization to access the servers. We never breach customer confidentiality.

what about physical security?

AWS infrastructure is housed in Amazon-controlled data centres throughout the world. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centres.

Is our data encrypted?

All communications with and between Cognise servers are encrypted using industry-standard TLS/SSL.

What security certifications do you or your vendors have?

AWS facilities are accredited under: ISO 27001, SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)

Download: For a detailed view of Cognise Security.

Contact information

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