Careers

Open Positions

Product UX & Design
Customer Success Manager
frontend engineer
digital media specialist

Applicants for these positions should be in NZ, already have NZ residency, or a valid NZ work visa.


wellington, or auckland role

Product UX & Design

summary

We are looking for a savvy UX Designer who possesses a strong drive for results.

Using professional level UX product skills to help design our SaaS product aimed at simplifying skills based learning making it simpler, easier & more enjoyable for today’s workers.

Successful candidates must be social, analytical, and possess an aptitude for learning and discovery, and be able to communicate clearly and effectively. The ideal Product UX-Designer should engage with customers, maximise value, field test concepts through prototyping and deeply understand the learning problems customers are trying to solve.

OVERVIEW OF WORK

  • Working as part of a small cross functional team with product, design and engineering to bridge the gap between graphical design and technical implementation;

  • Solid experience with creating wireframes, storyboards, user and workflows;

  • Create prototypes and conduct tests, iterating on the designs based on the test results;

  • Conduct user research and discovery to inform design and drive innovation;

  • Solid understanding of the product interface design workflow processes & UX;

  • Help define the short and long-term design roadmap for your product area;

  • You're passionate about understanding (and keeping the team and clients informed about) current and emerging UX/UI trends.

QUALIFICATIONS / experience

  • Minimum 2 years commercial UX-design experience in a digital UX-design role, or product based start-up.

  • Experience and proficiency in Sketch, and design tools like Adobe XD, Photoshop, Illustrator, Invision, or other design and prototyping tools.

  • Experience working in an Agile environment with tools like JIRA, and rapidly producing design iterations in sprints.

  • A digital portfolio which demonstrates strong visual aesthetic, layout and typography skills applied to product design.

What makes Cognise different?

  • We believe in weekends and life outside of work.

  • We are totally focused on creating work that connects with our customers, and the World around us.

  • Offering a great package & benefits.

  • We are super passionate about what we do, and want our people to enjoy this exciting journey.


To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@allfields.com


wellington based role

Customer Success Manager

summary

We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results.

Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimising churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, and possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximise value, and create strategies to grow our customer base.

OVERVIEW OF WORK

  • Develop and manage client portfolios.

  • Sustain business growth and profitability by maximizing value.

  • Analyze customer data to improve customer experience.

  • Hold product demonstrations for customers.

  • Improve onboarding processes.

  • Evaluate and improve tutorials and other communication infrastructure.

  • Mediate between clients and the organisation.

  • Handle and resolve customer requests and complaints.

  • Minimize customer churn.

  • Aid in product design and product development.

QUALIFICATIONS / experience

  • Relevant Communications or Marketing Degree.

  • Highly organised and able to multi-task.

  • Self-driven and proactive nature.

  • Excellent communication and interpersonal skills.

  • Demonstrate leadership qualities.

  • High computer literacy and ability to learn new software.

  • Knowledge of customer success processes.

  • Experience in document creation.

  • Patient and active listener.

  • Passion for service.

What makes Cognise different?

  • We believe in weekends and life outside of work.

  • We are totally focused on creating work that connects with our customers, and the World around us.

  • Offering a great package & benefits.

  • We are super passionate about what we do, and want our people to enjoy this exciting journey.

To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@allfields.com


auckland based role

Frontend Engineer

summary

Using high level front-end engineering skills to help build a SaaS product which simplifies corporate learning making it easier & more enjoyable for today’s workplaces.

Overview of work

  • Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application;

  • Working with UI/UX design to bridge the gap between graphical design and technical implementation;

  • Taking an active role on both sides and defining how the application looks as well as how it works.

 Qualifications

  • Minimum 2 years in a front-end development position.

  • Bachelor's degree or higher in a related discipline e.g. Computer Science (preferred but not required).

  • NZ Citizenship or Residency; or extended Work Visa (24 month).

What makes Cognise different?

  • We believe in weekends and life outside of work.

  • We are totally focused on creating work that connects with our customers, and the World around us.

  • Offering a great package & benefits.

  • We are super passionate about what we do, and want our people to enjoy this exciting journey.

To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@allfields.com


wellington based role

Digital Media Specialist

Using professional level digital media skills to help showcase our SaaS product which simplifies corporate learning making it simpler, easier & more enjoyable for today’s workers.

Overview of work

  • Working as part of a small cross functional team with product and design;

  • Design, & build interactive engaging responsive learning content; and

  • Design led projects involving digital media e.g. Videos for knowledge base articles, Customer presentations, Public Websites media, and media for marketing collateral such as blogs.

Qualifications

  • Minimum 2 years studying in a digital design role.

  • A digital portfolio which demonstrates strong visual aesthetic, layout and typography skills applied to application, and product design.

  • Solid experience and proficiency in tools like Adobe: Premiere, XD, Photoshop, Illustrator; Sketch, Invision, or other media design and prototyping tools.

  • Some experience in e-learning creation tools like Vyond, Articulate Rise

  • Strong interest in digital media and videography.

What makes Cognise different?

  • We believe in weekends and life outside of work.

  • We are totally focused on creating work that connects with our customers, and the World around us.

  • Offering a great package & benefits.

  • We are super passionate about what we do, and want our people to enjoy this exciting journey.

To find out more about this opportunity please use our Contact Us or, to apply email and introduce yourself, attach your CV, with links to work hello@allfields.com